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findinsite-cd frequenty asked questions (FAQ)


Questions


What computer platforms, browsers and Java VMs are supported?

The FindinSite-CD runtime is a Java applet that runs in a browser, so it ought to run on any computer system that supports Java in a browser. However, Java implementations and browser capabilities do vary slightly, so some FindinSite-CD features do not work in some browsers. We strive hard to work around any problems that we find.

Check the full compatibility information.

The FindinSite-CD development kit and the FindinSite-CD-Wizard set up tool are Windows-only applications. However the development kit contains the Findex set up tool; this is a Java application that should be runnable on any Java enabled computer.


How do I get or update a Java Virtual Machine?

To run FindinSite-CD, you must have a Java Virtual Machine (VM) for your browser.  Click here for our most up to date instructions on getting a Java Virtual Machine (VM) for your browser.

There are two main Java VMs:

Sun Java VM

  • The Sun Java VM Runtime Environment (JRE) plugs into Internet Explorer, Netscape and Mozilla; Download it from http://java.sun.com/getjava/download.html. If automatic detection doesn't work, manually get the appropriate Java Runtime Environment (JRE). Once installed in Windows, this VM can be configured in the Control Panel.

Microsoft Java VM - obselete

  • The Microsoft VM can be updated at Windows Update.
  • FindinSite-CD users can download our copy of the Microsoft VM: full instructions. You will have to email phdcc support asking for the "Microsoft Java VM download instructions" indicating that you want to use FindinSite-CD.


Will users of my CD will have a Java Virtual Machine?

To run FindinSite-CD, your users must have a Java Virtual Machine (VM) for their browser. It is possible that some users will not have a Java VM, or that their Java VM will need updating.

We recommend that you include a copy of our instructions on 'How to get a Java VM' (online here) on your CD. In addition, we recommend that you include a Java VM installation program.


How come Windows XP does not include a Java Virtual Machine?

Windows XP does NOT include the Microsoft Java Virtual Machine (VM) for Internet Explorer. However it is straight forward to download and install one - read our online instructions: How to get a Java VM.

Microsoft says it has done this because the settlement of the Sun Microsystems litigation provides for a phase-out of the Microsoft® VM. Whatever the politics of the situation, the fact that a VM is not provided by default for Internet Explorer will make Java programs such as FindinSite-CD less easy to use. Provision of one or more VMs on the standard Windows distribution would certainly be a step forward.

See above for information on getting a Java Virtual Machine


How do I sort an "out of memory" error?

If you see an "out of memory" error, then it is possible that your computer has not got enough memory to run FindinSite-CD. FindinSite-CD uses memory to load the "search database" which can be quite large for big CDs.

However an "out of memory" can be seen on computers with lots of memory if you are using the Sun Java VM. The solution is to let the Sun Java VM use more memory as follows:

  1. In Windows there are two ways to open the Sun Java VM Control Panel to allocate more memory.
    1. Open the Control Panel.
      Double-click on the "Java" icon
    2. When FindinSite-CD has started, right-click on the "cup of coffee" icon in the task bar notification area.
      Select "Open Control Panel"

  2. Version 1.5 or later:
    • Click on the "Java" tab
    • In the Java Applet Runtime Settings section, click on "View"
    • In the Java Runtime Parameters box(es) add in the following:
      -Xmx256M
      This allocates 256MB - increase the number if necessary.

  3. Pre-version 1.5:
    • Click on the "Advanced" tab
    • In the Java Runtime Parameters box add in the following:
      -Xmx256M
      This allocates 256MB - increase the number if necessary.


How do I make FindinSite-CD run under Windows XP Service Pack 2 (SP2)?

Service Pack 2 (SP2) for Windows XP includes security changes to protect your computer from "active content" running locally in Internet Explorer - and this includes FindinSite-CD.

Full details of XP SP2 for FindinSite-CD

To let FindinSite-CD run on CD in Windows Internet Explorer:

  • Open menu Tools+Internet Options+Advanced tab
  • Scroll down to the Security section.
  • Make sure that "Allow active content from CDs to run on My Computer" is checked.

If you copy the CD to hard disk or similar, then you need to make sure that "Allow active content to run in files on My Computer" is checked.

If you are making new CDs then please use FindinSite-CD 5.04 or later which works slightly better under XP SP2.

The Internet Explorer Internet Options Advanced options settings needed to run FindinSite-CD


How do I make FindinSite-CD run under IIS 6 in Windows 2003 Server?

Although it is not recommended to run FindinSite-CD on a web server or Intranet, it will in fact run OK, albeit slowly for large search databases. To be able to run, FindinSite-CD must be able to access various files containing the search database and other information.

Recent web servers such as Microsoft's Internet Information Server version 6 (IIS6) do not allow access to file types unless specifically authorised by the web manager. This Microsoft Knowledge Base article (IIS 6.0 Does Not Serve Unknown MIME Types) tells you how to permit access to new file extensions.

For FindinSite-CD, you must allow access to the following file extensions:
.hil .hi1 .hi2 .hi4 .hia .hib .hic .hif .hig .hih .hik .him .hin .hip .hiq .his .hiw .hiz


I'm getting a "lookup error" when I do a search. What's happening?

  • Netscape Communicator

    This should only be a problem when running versions of FindinSite-CD prior to version 4. Upgrading to the latest FindinSite-CD version should sort the problem.
    This problem usually only occurs when you access FindinSite-CD on the net or an Intranet; use on a CD seems fine. We think that this is a bug in the way Netscape caches files. Setting the Disk Cache to zero usually sorts the problem. Select menu Edit+Preferences then Advanced+Cache and set the Disk Cache to 0.

    Alternatively, try upgrading to Netscape 6 which seems to be OK.

    Or try one of our web site search tools, FindinSite-JS or FindinSite-MS.

    FindinSite-CD version 4 features full index loading which means that all the search database files are loaded at startup when online. This seems to cure the Netscape 3/4 lookup error problem. However FindinSite-CD will take longer to startup and will use more memory.

  • Internet Explorer

    If you are running Microsoft Internet Explorer then your Java Virtual Machine (VM) probably needs to be updated. Very old versions of the Microsoft VM had problems. You should be able to get the latest version of the Microsoft VM from Windows Update.

    If the latest VM does not fix the problem then please contact phdcc support so that we can test it and - if necessary - report the problem to Microsoft.

    There are known problems with VM versions 3161, 3167, 3234, 3240, 3309 and 3310. The current latest available version is 3810.

    You can find out your current Microsoft VM version by selecting menu View+Java Console.  You may need to enable the Java Console first - by selecting menu Tools+Internet Options....  In the Advanced tab, find Microsoft VM (or Java VM) and check the box 'Java console enabled'.  Finally restart your browser and select menu View+Java Console.

    If you are using FindinSite-CD on an Intranet or on the web, try one of our web site search tools FindinSite-JS or FindinSite-MS.

    For CDs, we hope to provide a solution (based on our Dynamic-CD software) that avoids all Java version problems. However our new solution will only work in Windows.


Do FindinSite-CD and Dynamic-CD work together?

See the Using FindinSite-CD and Dynamic-CD together page for a full answer.

Is it OK to run FindinSite-CD on an Intranet or ordinary net server?

FindinSite-CD will run on an Intranet or Web server, but it will be slow to start up, potentially very slow. Full index loading means that once FindinSite-CD has started, all searches will be run quickly.

Also see: How do I make FindinSite-CD run under IIS 6 in Windows 2003 Server?

Netscape Communicator 4.x has some problems on a network - see below for more details.

An alternative is to use one of our web site search tools FindinSite-JS or FindinSite-MS which run very quickly. Java is not used in the users' browser, so it will work with any browser.


Netscape Communicator 4.x does not work well on our Intranet. What's happening?

Netscape Communicator 4.x will run FindinSite-CD fine if it is running at a Windows mapped network drive. However, if running on a Windows network drive with a UNC (Universal Naming Convention) path then it may run incorrectly. Follow these steps:
  • The URL in the address bar must start with just file:// not file:////, eg:
    file://computer/drive/../search.htm.

  • Turn off word highlighting for Netscape

  • Ensure that no spaces in any path to be displayed

  • Set DontUseAnchors parameter, eg:
    <PARAM NAME=DontUseAnchors VALUE=yes>


FindinSite-CD says that it cannot read the System file. What's happening?

This problem usually occurs in Microsoft Internet Explorer because of a bug in their Java Virtual Machine.

Please read the explanation and possible cure above.


Can I change the FindinSite-CD icon in the top left of the FindinSite-CD window?

If you buy a Professional Subscription licence, we will tell you how to do this by email after purchasing a licence. We will also tell you how to add a line of text to the help information (with an accompanying URL).

Which browser is best for FindinSite-CD?

To use FindinSite-CD, your customers need to have a browser that runs Java, such as Microsoft Internet Explorer version 3 or later, or Netscape Navigator version 3 or later. If you are viewing non-English characters, you might like to check out our character sets page.

For some common browsers such as Internet Explorer, installation of the Java Virtual Machine (VM) is optional. If not installed, then an attempt to run FindinSite-CD may prompt the installation of Java. Read our online instructions: How to get a Java VM.

Of the mainstream browsers, Microsoft Internet Explorer is generally better because it lets FindinSite-CD do the best word highlighting with navigation arrows. However the local active content restrictions of Windows XP Service Pack 2 (SP2) will require most users to switch off a security setting to use FindinSite-CD.


Can I get an non-profit discount?

If your use of FindinSite-CD will promote social or environmental benefit, get in touch for special pricing at our discretion - usually 25% off our list prices, provided you deal with us direct.
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Last modified: 8 February 2006.

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